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Frequently Asked Questions

How long will delivery take?

Delivery usually takes 3–5 days after dispatch from a local warehouse, or 6–12 days after dispatch from our warehouse in China.

Do you provide COA testing reports?

Yes. Every batch of our products comes with a testing report from a laboratory in the Czech Republic. Each report includes its own link to the independent testing provider’s official website, where you can verify the results.

How do I place an order?

Use the contact buttons on our homepage to reach us via WhatsApp or email, or join our Telegram group for detailed ordering instructions.

What payment methods do you accept?

We accept Western Union, Wise, bank transfers to Chouzhou Bank, and cryptocurrencies, including Bitcoin (BTC). Please contact us for more payment options.

Can you ship to my country?

Yes, we ship to most countries. We have local warehouses in the United States, Australia, Canada, Germany, and the United Kingdom. Please contact us for more information.

How much does shipping cost?

Shipping from our US warehouse costs US$25, with free shipping on orders over US$300. Shipping from our warehouse in China starts at US$60. We regularly update our special offers.

Are you a supplier or a manufacturer?

We are a manufacturer based in China, with our own factory and sales team. You are welcome to visit our factory. By selling directly and eliminating middleman markups, we can offer lower prices than most competitors.

What is your refund, return, or replacement policy for defective, missing, or damaged products?

You can order with confidence. If your shipment encounters customs issues, we will reship it free of charge. If there is a problem with your products, we will provide a full refund or send a replacement. You are welcome to join our Telegram group of thousands of members and hold us accountable.

How can I track my order?

You will receive a tracking number after placing your order. You can track your shipment on 17TRACK or contact us for assistance. Our sales team checks order information daily and keeps customers informed of updates.

Why should I trust you?

We have a Telegram group with thousands of members where everyone is free to discuss and share their experiences. Most members are our loyal customers. You are welcome to join the conversation.

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